(Cliquez ici pour la page
Livraison et échanges en français)UK
mainlandCollection from BODIE
and FOU
offices
FREE Please email
thegirls(at)bodieandfou(dot)com to arrange a collection time Monday to
Friday.
Standard
delivery
£3.50 to £5.95 (order
up to £15 will be charged £3.50, order above £15 will be charged
£5.95) 3-5 working days. Please note that
during sale periods, the
run up to Christmas and adverse weather
conditions, delivery may take up to 10
days.Next day delivery (orders placed before 12noon)
£10 (excluding small furniture &
blinds) Next day delivery by 8pm Monday to
Friday
Saturday
delivery
£28.50 (excluding small
furniture & blinds) Next Saturday for all orders
received on Friday by 12noon
Small furniture & blinds*
£20 per order for
standard delivery | £28.50 for next deliverySmall
furniture include
roller
blinds,
rugs
and
Ball
chairs. 3 to 10 working days subject to stock
availability.
Large heavy furniture
£38 per order
Large heavy
furniture include
Gaivota &
Pelicano rocking chairs,
wooden
desk,
FDC1 armchairs,
Paulistano
chairs,
Pallet
coffee table by House Doctor DK, coffee tables
and Cote Bastide
furniture.
7 to 30 working days subject to stock
availability
Special furniture deliverySome pieces
of furniture are too heavy or too voluminous to be handled by our usual
courier and will require to be handled by a specialist company. If you
are interested in ordering one of these, please contact our customer
service team for a quote, mentioning the items you are interested inand
your full address so we can give you a comprehensive
quote.
NEW
IMPROVED SERVICE!
We have added a
SAFE PLACE to the BODIE and FOU check-out page so
you can now
specify where you would like your parcel to be left if you are not in to
take delivery (i.e. with a neighbour at no X on the same road or in the
wheelie bin by your house). Please note we are not responsible for
parcels left on your doorstep on your request
Same day delivery: We are now
offering same day delivery around London. Prices start from £20 subject
to postcode & size of the parcel. Please call us or email us
for more
information.
* If you require for a blind to be delivered next
day delivery, please select the option for Small furniture &
blinds and email our customer service team. Orders placed and emailed
before 12 noon will be dispatched for next day
delivery.
Additional, important information about
deliveries...When selecting next day delivery, please ensure there is also
someone at home to take delivery or specify a SAFE PLACE at the time of
your order. If you
place your order after 12 noon on Monday for example, your order will be
dispatched on Tuesday for delivery on Wednesday. If you place your
order after 12 noon on Thursday, your order will be dispatched on Friday
for delivery on Monday.
Some areas in the UK are
subject to longer delivery times
because of their 'relatively' remote locations: Next Day &
Saturday
delivery are not available for Northern Ireland, Scottish Highlands and
Islands, Scilly Isles, Isle of Man and Channels Islands. For all the
areas, the next day delivery service will be a 2-day delivery
service.Please
note that we can not be held responsible if a parcel failed to be
delivered next day due to bad weather conditions and backlog of parcels
at the Royal Mail and Interlink depots.
Next
day delivery may not be available for gift-wrapping orders as these
take a little bit more time to be done properly. Please call us on 0208
450 5600 between 9.30 am and 5pm to check whether we can assist
you.To
ensure a swift delivery, we must have proper and complete addresses and
make one delivery charge per delivery address. If you enter your
workplace as the address of delivery, please
make sure you specify the name of
your company. A
mobile number is required in case
we or the courier company need to contact you regarding your delivery.
If you do not have a mobile phone, please enter a land line day phone
number.
Orders are dispatched by Royal Mail
1st Class tracked
service or by courier (we use Interlink/DPD/Chronopost). The delivery
method will
depend on the size, weight and value of the order. Parcel
delivered by Interlink/DPD/Chronopost will require a signature on
arrival. If you
are not in, they will either leave the parcel in the safe place you
specified at the time of your order (on the check-out page before paying
for your order) or leave a card so you can contact them and re-arrange a
delivery (please note
that if you wish to change the address of delivery at this stage, a
£5.95 charge will incur).
Change of address
You can change your delivery address free of charge by calling us until
the point of dispatch. We can only change the address for items
dispatched via Interlink as Royal Mail does not provide a service for
change of address for parcels in transit. Please note that if your
require to change the address of a parcel on transit, there will be a
charge of £5.95.
FRANCE & EUROPE ZONE
1
From 11€ by Royal Mail
Int'l tracked service
(transit time 5 to 10 days)From 20€ by
Interlink/DPD* (transit time 2/3 days)EUROPE ZONE 1 includes: Austria, Belgium, Cyprus,
Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece,
Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta,
Netherlands, Poland, Portugal, Slovakia, Spain and Sweden.
RETURNS &
EXCHANGES
While we hope that you will
be delighted with the quality and design of the items you have ordered,
we appreciate that sometimes you may want to return some
items.
Under the United Kingdom's Distance Selling Regulations,
you have the right to cancel your order for a full refund for any item
purchased from BODIE and FOU.
Term and conditions
apply:* As a customer, you have a duty of care
towards the item you have purchased.
* Order cancellations
must be made in writing by email, quoting your order number, within 7
working days of the day after you receive the goods and send
to thegirls(at)bodieandfou(dot)com
* Items must be returned to
us within 14 days
*Goods must be unused, unopened, in perfect
condition (including original packaging) and remained in a re-sellable
condition. BODIE and FOU reserves the right to deduct 20% of the
original value on any items returned for a refund that we received
scratched or dismantled.
* Refunds do not apply to the
original cost of postage, packaging and gift-wrapping selected at the
time of the original order.
* We can not exchange or accept
returns for items that have been used, soiled, dismantled or partially
put together (i.e Normann pendant lights)
* Please keep all
packaging, spare parts & instructions and returned the goods as
they were received by you.
* Items returned beyond 7 days can
not be refunded but may exchanged at our
discretion.
Our address for returns
is:
BODIE and FOU Returns department
Unit 1.27 The
Light Box
111 Power Road
London W4
5PY
We cannot accept liability for goods lost or
damaged in transit, therefore we strongly recommend that you obtain a
FREE "Certificate of Posting" from the Post Office. For extra peace of
mind, you may want to return the goods to us by Recorded
Delivery.
Unfortunately, we are unable to refund the
return postage. On your first exchange, BODIE and FOU will cover the
costs of standard postage to send the exchanged good to you. Subsequent
exchanges will be charged at the standard delivery rate of £5.95 (for UK
orders).
Refunds will be processed within 28 days of
receiving the goods back from you. The refund will be made via your
original method of payment. When returning goods on which you have
received a discount/special offer that offer/discount will no longer
apply and will be deducted from the original
price.
DAMAGED DELIVERIES*Although
we do our best to ensure that the item(s) you have ordered and
well-packed when leaving our warehouse, we rely on third party companies
to deliver the parcel to your front door and sometimes accidents happen
in transit.
If you have received a damaged item, please
accept our sincere apologies for the inconvenience. To ensure a smooth
replacement, please follow the following steps:
* Notify our
customer service team within 48 hours of receiving the item
*
Email us a photo of the damaged item(s), quoting your order/invoice
number.
We will aim to send you a replacement within 2 to 3
weeks subject to stock availability.
INTERNATIONAL
DELIVERY
We
ship around the World. Due to the differences in shapes and sizes of
our products and furniture, International delivery costs will vary
depending on the total volumetric weight of your order and the country
of delivery. To find out about Int'l delivery costs, simply add the
items to your basket, go to the check-out page and enter your delivery
address. Our website will calculate the shipping costs and will exclude
the VAT for countries outside the EU automatically. Please note that countries
outside of the EU may have to pay local import duties on reception of
the goods.
Although our website may display an invoice in the currency
relevant to your country of residence, all transactions are in pounds
sterling (£). If your
credit card is in any other currency, the rate of exchange will be that
of your card issuer and you may be charged an international fee by
them. Payment online is in a secure environment.