Delivery and Returns

(Cliquez ici pour la page Livraison et échanges en français)

1. UK DELIVERY
2. INTERNATIONAL DELIVERY
3. RETURNS

We always aim to send your order on receipt. Orders placed before 12 noon (GMT) Monday-Friday are dispatched the same day. Orders placed after 12 noon (GMT) will be dispatched the next working day. To guarantee delivery, we must have proper and complete addresses and make one delivery charge per delivery address. Orders are dispatched by Royal Mail 1st Class tracked service or by courier (we use Interlink/DPD). The delivery method will depend on the size, weight and value of the order.

Parcel delivered by Interlink/DPD will require a signature on arrival. If you are not in, they will either leave the parcel in the safe place you specified at the time of your order (on the check-out page before paying for your order) or leave a card so you can contact them and re-arrange a delivery (please note that if you wish to change the address of delivery at this stage, a £4.95 charge will incur). To ensure a swift delivery, please ensure you enter the correct details and specify the name of your company if you are getting your order delivered to you work address. A day phone number is required in case we or the courier company need to contact you.

Update: We have now added a SAFE PLACE to the BODIE and FOU check-out page so you can now specify where you would like your parcel to be left if you're not in to take delivery (i.e. with a neighbour at no X or in the wheelie bin by your house)

UK DELIVERY

Standard delivery: from £3.50

Order value £15 and under: £3.50

Order value £15+: £4.95 whatever the size and weight of your order

This guarantees delivery of your order within 3 to 7 days. Please note that during sale periods, the run up to Christmas and Royal Mail strikes standard delivery may take a little longer.

Next day delivery: £10

This guarantees delivery of your order next day by 3pm, providing we receive your order before 12 noon. Please ensure there is also someone at home to take delivery. If you place your order after 12 noon on Monday for example, your order will be dispatched on Tuesday for delivery on Wednesday.

*This service may not be available for gift-wrapping orders as these take a little bit more time to be done properly. Please call us on 0208 450 5600 between 9.30 am and 5pm to check whether we can assist you.

Saturday delivery: £20

This guarantees delivery of your order on Saturday by 12.30, providing we receive your order by the Friday before and by noon.

*Please note that some areas in the UK are subject to longer delivery times because of their 'relatively' remote locations: Next Day & Saturday delivery are not available for Northern Ireland, Scottish Highlands and Islands, Scilly Isles, Isle of Man and Channels Islands. For all the areas, the next day delivery service will be a 2-day delivery service.

Wishing to change your delivery address? You can change your delivery address free of charge by calling us until the point of dispatch. We can only change the address for items dispatched via Interlink as Royal Mail does not provide a service for change of address for parcels in transit. Please note that if your require to change the address of a parcel on transit, there will be a charge of £4.95.

INTERNATIONAL DELIVERY

We ship around the World. Due to the differences in shapes and sizes of our products and furniture, International delivery costs will vary depending on the total volumetric weight of your order and the country of delivery. To find out about Int'l delivery costs, simply add the items to your basket, go to the check-out page and enter your delivery address. Our website will calculate the shipping costs and will exclude the VAT for countries outside the EU automatically. Please note that countries outside of the EU may have to pay local import duties on reception of the goods.

RETURNS

We are hoping that you will be delighted with the quality and design of the beautiful home accessories you have ordered. Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for a full refund for any item purchased from BODIE and FOU.

Term and conditions apply:

* As a customer, you have a duty of care towards the item you have purchased.
* Order cancellations must be made in writing by email, quoting your order number, within 7 working days of the day after you receive the goods and send to thegirls(at)bodieandfou(dot)com
* Goods must be unused, unopened, in perfect condition (including product packaging) and remain in a re-saleable condition.
* If the product is damaged or faulty, we will arrange for a replacement item to be sent to you within four weeks.
* We cannot exchange or accept the return of items which have been dismantled, used or soiled.
* Please keep all packaging and return the goods as they were received by you.
* Items returned beyond 7 days can not be refunded but may be exchanged at our discretion.

Our address for returns is:
    BODIE and FOU
    Returns Department
    Unit 3A Electral House
    58 Neasden Lane
    London NW10 2UJ
    UK

We cannot accept liability for goods lost or damaged in transit therefore we strongly recommend that you obtain a free 'Certificate of Posting' from the post office. For peace of mind you might want to send the goods by Recorded Delivery. Unfortunately, we are unable to refund the return postage. On your first exchange, BODIE and FOU will cover the cost of standard postage to send your exchanged items to you. Subsequent exchanges are charged at the standard delivery rate of £4.95

Refunds will be processed within 28 days of receiving the goods back from you and made by original payment method. When returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount /offer threshold.

Should you be sent a faulty item, we will of course reimburse you fully.

This returns policy does not affect your statutory rights.