How can I place an order?

The easiest way to order is from this website where you can place your order 24/7 day or night, at a time that is most convenient for you. Just follow these simple steps:

• Use the left hand side menu from our welcome page to navigate to the categories you want to see (i.e. through the BODIE and FOU Boutique or the B&F Gift guide)
• Then simply click on the item you wish to order i.e. 'Paris map print. You will find info about the product in English and French, size and availability (when relevant).
• To purchase an item, select the required quantity, size, colour from the drop-down menus and click 'ADD TO SHOPPING BAG'
• Follow in the on-screen instructions to continue shopping or check out.
• After clicking 'CHECK OUT', you can either create an account with us which will allow you to shop faster, track the status of your order or create a wishlist or simply complete your purchase as a guest customer. Once you have entered your delivery and credit/debit card details. Your transaction will be processed in a completely secure environment, and you will automatically receive an order confirmation email.

If you'd rather place your order over the phone, you can reach our friendly customer team between 9.30 (GMT) and 5.30 (GMT) from Monday to Friday on 0208 450 5600 (non UK +44 208 450 5600).

I’ve forgotten my login / my password

If you are a registered customer, your login is the email address you entered when you registered. To get your password again, click on “Sign in” at the top of the homepage, then click on: “Forgot your password?" on the right hand side below Existing users. Your password will be sent to your email address.

How do I change the information on my account?

Go to 'Sign in' and enter your email address and password, you will then be able to change your details, view your past orders, wishlist and set up reminders.

How do I unsubscribe from the newsletter?

Simply click on the link “If you do not wish to receive our newsletters any more, click here” located at the bottom of the BODIE and FOU E-newsletter but here are 8 good reasonswhy you should subscribe to our newsletter

What cards do you accept?

We accept: Visa, Visa Debit, Visa Electron, MasterCard, Maestro, JCB, Solo and American Express. All transactions are in pounds sterling (£). If your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them. Payment online is in a secure environment. 

How is VAT charged?
For orders dispatched within the European Union, VAT will normally be charged at the prevailing rate of the member state. No VAT will be charged for items dispatched outside the European Union.

If you don’t have a debit or credit card, you can send us a cheque with your guaranteed card number written at the back (please allow 5 working days to clear) and details of the items you wish to order. Please remember that sending an order by post delays the order from reaching us so if stock levels are low we may sell out before we receive your order.

Are the payments by card really protected?

At BODIE and FOU, we take the security of the payments and the confidentiality of information that you give us very seriously.
To this end, our site www.bodieandfou.com uses a protected mode of payment SSL (Secure Socket Layer) which allows the encoding of your banking details during their transmission over Internet. You can see that the transmission is encrypted from the padlock symbol which appears in your web browser once you are on the page where you need to enter your card details.
You have the choice to pay with your card via Sage Pay (the new name for Protx) or via Paypal. When you enter your card number to pay for your purchases, in reality you transmit your banking data directly to either SAGE PAY or PAYPAL which record them in its highly-protected server.
This information is then forwarded to your bank for clearances and then the bank sent us a message to confirm that your order is ok and that we can dispatch it.

I made a mistake. I would like to modify or cancel my order in progress. Is this possible?

It depends on how far your order has progressed. Please contact Customer Services as soon as possible, with your number of order and the reference of your product(s) using the contact form, or by email: thegirls(at)bodieandfou(dot)com, or telephone: +44 (0) 208 450 5600 from Monday to Friday from 9.30am to 5pm.

How do I know if my order has been taken accepted?

You have the choice to pay with your card via Sage Pay (the new name for Protx) or via Paypal. Both systems are entirely secured and your card details are encrypted so nobody can see them even us.
After entering your card details and confirming payment, you will receive an email which will include a summary of the order, the item(s), the quantity, the price of the selected products, the mode of payment and the delivery address.

How long does it take for my order to be dispatched?

Items that are in stock will be delivered Royal Mail tracked service or Interlink. We aim to deliver all products within 5 working days.

How do I use my promotional code?

First of all, make sure of the period of validity of the promotional code. We remind you that the promotional codes are only valid on the products specified on the www.bodieandfou.com website. A code is usable only once per person and is not refundable. The codes cannot be applied more than one at a time. If you have a BODIE and FOU promotional code, please enter the code in the box available on the 'SHOPPING BASKET' page then click apply.

Where does BODIE and FOU deliver to?

London, Paris, New-York...we ship around the world. For more information on Delivery & Returns, click here.

How much does delivery cost?

Our delivery costs start from as little as £3.50 for orders up to £15 - Fantastic value when you consider how much you save on driving, parking, queuing and stressing out....Click here for more information on Delivery & Returns

How can I follow the status of my order?

If you have created an account with BODIE and FOU, simply go to 'Sign in' at the top of the page and login with your email address and password. Once logged in, you will be able to follow the status of your order and see if we are waiting for stock to arrive or if your order has been dispatched.

Is it possible to have gift wrapping?

Yes. Click here for more information on gift-wrapping