Order process
Payment
Mainland UK & Northern Ireland Delivery
European & International Delivery
Exchange & Refund on standard stock and Made to order items
Distance Selling Regulations
Security
Accuracy of information
Care Recommendations All orders that you place on this Site will be subject to acceptance in accordance with the terms and conditions.
Once you’ve finished shopping and you’re happy to proceed to the checkout please click the “Complete Order” button. After checking out, Worldpay the secure payment system we use on this site, will send you an order acknowledgement email detailing the products you have ordered (so it is important you enter a correct email address). Please note that this email is not an order confirmation or order acceptance from BODIE and FOU™. Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to section Exchange and refund). We do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records. We may not be able to accept your order or part of your order due to one of the following reasons:
the product you ordered is out of stock; authorisation of your payment failed; we made a pricing or product description error or you are not eligible to order from BODIE and FOU™. If there are any problems with your order, you will be contacted by a member of our Customer Services team.
If you change your mind about an order you have placed with us, please contact our Customer Services team as quickly as possible by emailing thegirls(at)bodieandfou(com) Orders are normally processed within 24 hours, so we may have already packaged your order and made arrangements for it to be sent to you when you cancel it. If this is the case then we cannot always stop the order from being sent. Once you receive the order, you will have to return it to us. Four other simple ways to order: By phone: 0845 120 4648, our lines are open 5 days a week, 9.30am - 5.30pm, Monday to Friday. By fax: 0117 971 4011, just fax through your completed order form with payment details (download pdf order form) By email: thegirls(at)bodieandfou(dot)com; please ensure you include a contact telephone number in addition to all the details requested on the order form. By post: BODIE and FOU™, Paintworks, Unit B2, Bath Road, Arnos Vale, Bristol BS4 3 EH, please send your completed order form enclosing a cheque (allow 5 working days to clear) or credit card details (download pdf order form)
Payment
We accept payment by most major debit and credit cards (Visa, Mastercard, Switch, Maestro/Solo, JCB and American Express) or by cheque. We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods. The price you pay is the price displayed on this website at the time we receive your order. No other prices are applicable to these items. The following exception applies:
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products. All prices include VAT (where applicable) at the applicable current rate but exclude delivery charges. Mainland UK & Northern Ireland Delivery All orders paid by credit/debit card are packed within 24 hours, subject to stock availability. If an item is out of stock, we will notify you of the delay and despatch it to you as soon as it arrives. If you pay by cheque, please allow 5 working days for clearance before your goods are despatched. Standard UK delivery: £4.95. Please allow 3-10 working days for your delivery.
Next day UK delivery: £10. Provided we receive your order before 12am (Monday to Friday) you will receive the goods on the next working day. Please note that Royal Mail or Interlink, our courier company will require a signature. All goods must be signed for by an adult aged 18 years or over on delivery. If you cannot attend the delivery or wish to send the item to your work address or as a gift to someone, you are very welcome to enter an alternative address of delivery when your order. This option is offered to you once you have checked out and confirmed your order (please note that your billing address should remain the same as per the credit/debit card you are using for your order). Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us. European & International Delivery We regularly ship items around the World using Royal Mail and Chronopost International. Once you have entered the address of delivery abroad and check out of your cart, the website will automatically calculate shipping costs based on country of destination and volumetric weight. Orders shipped outside the European Union will be exclusive of VAT, which at the current rate is a nice saving of nearly 15%. However, please note that all overseas deliveries are subject to local import duties and taxes, and may be affected by Customs and Excise delays. BODIE and FOU cannot be liable for any local import duties and taxes imposed.
All orders paid by credit/debit card are packed within 24 hours, subject to stock availability and should be with you within 7 to 10 days. If an item is out of stock, we will notify you of the delay and despatch it to you as soon as it arrives.
Our website and our Terms and Conditions have been designed for use with the UK and under UK law. We are therefore unable to give any warranty, express or implied, that the use of this website or ordering through this website from outside the UK complies with any applicable non-UK laws or regulations or offer you any products or promotions that are not permitted under your local law.Exchange & Refund on standard stock and Made to order items
We are hoping that you will be delighted with the quality and design of the beautiful home accessories you have ordered, however if you are unhappy or have just changed your mind, simply return the product to us within 7 days of purchase for a full refund or exchange with a letter stating the reasons for returning the item (please give as many comments as you can as these are very useful for us to improve our service to you). Items should be returned to: BODIE and FOU,
Paintworks Unit B2
Bath Road
Arnos Vale
Bristol BS4 3 EH
UK Goods must be unused and in perfect condition (including product packaging). We cannot accept liability for goods lost or damaged in transit. We strongly recommend that you obtain a free 'Certificate of Posting' from the post office, as we will not accept responsibility for parcels lost in transit. For peace of mind you might want to send the goods Recorded Delivery. Unfortunately, we are unable to refund the original delivery charge or the return postage, however should you be sent a faulty item, we will of course reimburse you fully. All items must be returned to us before a refund or replacement is issued. If we have made a mistake in the order, we'll also refund the delivery charge. We will notify you as soon as your refund/replacement has been issued to you. This will be within 7 days of us receiving the goods back from you. This does not affect your statutory rights as a consumer.
Please note that items and furniture made to order are non-refundable. This applies to the Cote Bastide furniture range and Flavia del Pra ceramic lamps. For UK orders, a non-refundable 50% deposit is required and balance prior to dispatch. For overseas orders, proforma invoice payment is required. Distance Selling Regulations You have the right to cancel the contract at any time up to the end of seven working days after you receive the goods. To cancel, you must give written notice to BODIE and FOU™ by hand or post, fax or email (see contact us for details) quoting your order number, giving details of the goods ordered and (where appropriate) their delivery. A working day is any day other than weekends and bank or other public holidays.
If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to BODIE and FOU™ at your own cost (the address to return the goods to is given above). You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. Once you have notified BODIE and FOU™ that you are cancelling the contract, BODIE and FOU™ will refund you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. If you are exchanging goods and the new item you want costs less than the one you have returned we will refund you the difference. If you are exchanging goods and the new item you want costs more than the one you returned an additional payment is needed before the new item will be despatched. Refunds for items bought as gifts can only be given to the original purchaser. If you decide to exchange an item the purchaser will be informed. Security Your Credit Card Information is secure. You don’t have to be nervous about shopping on the internet. All BODIE and FOU™ online purchases take place in a safe environment. As we take security very seriously, we use WorldPay for the secure transfer and processing of credit card information using state of the art and secure sockets layer (SSL) technology. WorldPay encrypt credit or debit card information and authorise payment directly. As soon as you access the “checkout” pages, i.e before you enter any personal or payment details, your browser will go into secure mode. You can check that you are shopping in a secure environment by looking for a locked padlock or a key icon at the bottom of your screen. Being in 'secure mode' means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our site, so your card details cannot be viewed by anyone else using the internet. If you are using one of the more recent browser versions, our site supports 128 bit encryption and therefore keeps your details as safe as possible at all times. We only accept orders that are placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an insecure connection. During payment, we also ask for your card billing address as an additional security check. No credit or debit card details are stored once your order has been processed. This is why you need to enter your card details each time you order. We recommend that you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary internet cookies from any sites that you may have visited.
Accuracy of information
Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. Care Recommendations
Pewter (James Heeley designs)
The oldest of precious metals, Pewter has all the required qualities for today’s daily use. Nowadays, pewter does not contain any lead traces and therefore is perfectly suitable for domestic usage. As a rule of thumb, avoid cleaning your pewter items with any abrasive material. For a daily cleaning, use simply warm water and soap, then wipe it the item with a very soft cloth. Linen (homewear and home linens)
To look after the beautiful Pure Linen homewear and home linens you have purchased, our brand suppliers recommend to handwash the items first in order to make the fibres of Linen stronger. Afterwards, you can happily put them in the washing machine at low temperature cycle (30º). Do not dry or bleach them as this would damage your items The Site is operated and owned by BODIE and FOU Limited registered in England & Wales, company number 04477959, VAT number 843 4826 14. Registered office address: Paintworks Unit B2, Bath Road, Arnos Vale, Bristol BS4 3EH, UK.
If you have any questions regarding the Site, please contact us at
thegirls(at)bodieandfou(dot)com |
