WHAT IS YOUR RETURN POLICY?
We really want you to be delighted with your order so you can tell all your friends and family about our small company. If for some reason you’re not fully satisfied or you have simply changed your mind, just email us at firstname.lastname@example.org within 7 working days of receipt and return the item to us within 14 days (7 days for sale items). Please note, it is your responsibility to check the goods are delivered in their entirety and for any fault or damages upon reciept and let us know within 24 hours from reception. You will be required to sign that the goods have been delivered in a satisfactory condition.
We will be happy to exchange the item for a replacement or to make a refund which will go onto the card which was used when you made your purchase. Refunds do not apply to the original cost of postage & packaging, gift-wrapping and providing the person in charge of refunds is not stuck on a desert island or on holidays, we will aim to refund your order within a week or two of receiving it. If you wish to exchange the item, any exchanges in the UK will be free of postage charges.
Goods must be unused, opened and in perfect condition (including original packaging, which means avoid putting cello tape directly on the packaging) and must be in a re-sellable condition. We reserve the right to deduct 20% OFF the original value of any items which are returned scratched, dismantled and partially put together (i.e. the Normann Copenhagen pendant lights).
Certain items are excluded from our returns policy for hygiene reasons. These items can only be returned in accordance with your legal rights and are mattresses, duvet covers and pillow cases if the sealed packaging has been opened, and toiletries or beauty products if the seals have been broken.
Where a discount has been applied for a discount/special offer, that offer/discount will no longer apply and will be deducted from the original price.
Items returned beyond 7 days can not be refunded but may be exchanged at our discretion. This does not affect your statutory rights.
HOW DO I RETURN AN ORDER?
Simply send the item back with a copy of your invoice to the address below. It would be really useful if you could share with us why the item was not suitable. Please let us know whether you require an exchange or a refund and always include a daytime telephone number and your email address in case we need to contact you about the return. If you no longer have your invoice, please email us at email@example.com and we will email you a copy.
Make sure your items are securely wrapped and send your return to:
BODIE and FOU
UNIT 1, HUNGERFORD TRADING ESTATE
BERKSHIRE RG17 0QU
Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned. If this helps, we can also arrange for our courier company to collect the parcel from your home. You will need to be at home to hand over the parcel. There is a charge for this service.
WHAT HAPPENED IF MY DELIVERY IS DAMAGED?
While all the goods are packed to avoid damages during transit, sometimes damages may occur in transit. Please ensure that the recipient of the delivery inspects the box carefully before accepting them from the delivery company. If you notice any damages to the box, please describe the damages on the delivery note before signing it and handing it back to the delivery company. You can also refuse the delivery if you can hear that the item is broken. If damages happen in transit, please don't panic! Notify us with us within 24 hours and email us pictures of the damaged item(s) to firstname.lastname@example.org with your invoice number and we will do our best to send you a replacement as quickly as possible, subject to stock availability.